Delivery and returns

Delivery and returns

Most of Jen Mood products are handmade products, either in the warehouse or done on order request. Time for delivery can experience variability around 5-6 open days.

Shipping is free by Colissimo for Euro zone countries available for delivery. Payments are secured through Hipay. Thanks to Hipay, you can pay by credit card, even without opening an account, it is fast, secure and free. Select "payment by Credit Card » and follow the instructions.

Return policy: if your purchase does not satisfy you, you can send back your order, in its original packaging, up to 14 days after the delivery of your order. You need to send first a return request to the following email: contact@jenmood.com, you will then receive back a return number to send back